Liability will not be accepted for any items returned due to damage, accident, neglect, improper installation or use. Once the water is through the first foam, depending on the model you have bought (In the below picture I am showing the EasyClear 6000) there will be stones. The primary purpose of these is to act as a buoyancy aid for the unit, but they will also add surface area in which bacteria will cultivate. As well as this, the stones have the added benefit of trapping any solids. So it really is up to you if you want to rinse them out while cleaning the system. Aquatix 2u Ltd reserve the right to make a deduction to the value of the goods being returned. If the goods have been handled more than necessary and therefore not returned to us in the same condition that they were sent out. The extent to which you handle goods is the same as it would be if you were assessing them in a shop.

If a product fails during the first 6 months, Aquatix-2u Ltd will cover the return costs. After 6 months the cost of returning the product will lie with the customer, as per the Consumer Rights Act 2015. Should you wish for the delivery to be made by instalments a further agreed carriage charge will be applicable. The EasyClear 4500 is a fully integrated "all-in-One" pond filtration unit which combines a pump, filter and UVC and can be completely hidden in the pond. The EasyClear 4500 provides clear and healthy water, easy installation and an attractive fountain or waterfall and is supplied with 10m of mains cable and a 3 year guarantee.Each pond pump and filter combination boasts a powerful integrated pump that pumps water around your pond increasing oxygen levels. A UV bulb eradicates problem algae and clumps it together ready for removal, removing problem green water. Items that are perishable also cannot be returned. This includes, fish food, pond and aquarium treatments etc, if the seals have been broken.

Damaged on arrival? Should any damage be identified upon or before opening the parcel(s) you should notify us within 24 hours of delivery and advise the exact damage. Items returned that are not deemed to be faulty or the fault is not covered under the guarantee will be subject to return postage costs.Incorrect Deliveries, including wrong items and shortages should be notified to us within 24 hours of delivery to advise the exact inconsistencies. For your own protection, we recommend that goods that are to be returned, are sent via a recorded delivery service with sufficient insurance to cover the cost of the goods.

The EasyClear 3000 and 4500 have a maximum flow rate of 1260 lph and include a fountainhead to produce a fountain. Suitable for ponds between 3000-4500 litres in size or fish ponds between 1500-3000 litres in size, they’re the ideal pond pump and filter combination for a small pond. For a great price, you get three great features - a pump, a filter, and a fountain. All our electrical products carry a 12 month guarantee or longer if specified by the manufacturer. Products that carry a manufacturer’s guarantee can be returned, if faulty, to us for repair or exchange as necessary during the guarantee period. Any personalised items or items made to your specification cannot be returned, e.g. off the roll pond liners, cut to length pond hose.Customers residing outside of the UK that have an item repaired or replaced under guarantee will be liable for the postage cost that would exceed the cost in the UK. Please be aware, it is possible we may deliver the Goods in advance of any estimated delivery date.